According to a report, Microsoft plans to continue implementing ChatGPT in Office products.
Tech leaker website The Information revealed last week, citing two unnamed sources, that Microsoft was planning to upgrade its Bing search engine to ChatGPT. A follow-up report now describes a same further integration of ChatGPT into Microsoft products.
ChatGPT as a general-purpose Office helper
According to The Information, the two companies are in talks to integrate ChatGPT into Microsoft’s Office products such as Word, Outlook and PowerPoint. Here, ChatGPT could generate or complete text templates, correct styling, contribute translations and more – an extremely flexible writing and design aid with feedback function.
The ChatBCG web application, for example, demonstrates how an OpenAI API can be used to automatically create PowerPoint presentations based solely on a topic specification in the prompt.
Microsoft has been using large Transformer-based language models for text and correction suggestions or auto-replies in Outlook and Microsoft Teams for quite some time. It is unclear whether and to what extent OpenAI technology is already used in this area.
Integrating ChatGPT into Office could help Microsoft expand its supremacy in the desktop software industry. However, this would not necessarily guarantee further growth.
For that, Microsoft should open new markets with AI or take market share from the competition – for example, in web search. Microsoft may offer an additional search function in Office via ChatGPT, so that the search detour via Google is no longer necessary.
However, Microsoft should answer questions about the additional monetization of such a service and the reliability of the information provided by the language model. This challenge also applies to other companies that want to deploy large language models without too much oversight.
Investment in OpenAI could pay off Microsoft many times over
Microsoft entered OpenAI in 2019 with a $1 billion investment, purchased an exclusive license for GPT-3 in September 2020, and would be interested in another investment.
It already looks like Microsoft can put OpenAI’s technology to good use. Microsoft sells custom GPT-3 interfaces for enterprises through its Azure platform. Additionally, the Github AI Copilot code is built on OpenAI’s Codex model, which in turn is a derivative of GPT-3. DALL-E 2 is integrated with Bing’s Image Creator tools.
If AI lives up to its promise, Microsoft may have made one of the smartest decisions in its history with its early investment in OpenAI.